General Terms and Conditions
Please take time to read our terms and conditions before using this website either for information purposes or purchases.This does not affect your statutory rights.
We accept all major UK credit and debit cards through our third party billing agents. Goods will only be dispatched upon the receipt of cleared funds.
All the prices on this site are in Great British Pounds Sterling (£ GBP).
All prices are inclusive of UK VAT (currently 15%) where applicable.
Returns
We want your shopping experience with us to be as pleasant as possible and we offer a satisfaction guarantee. If you receive an incorrect or damaged item, please notify us on 0845 5678928 and we will rectify the situation as soon as we are able. All goods that are to be refunded must be returned to us within 10 days. We do not refund any postage and packaging fees incurred unless we have mistakenly sent you an incorrect or faulty item. Any returns must be packed safely and sufficiently and be marked as fragile.
Please send any returned items to the following address:
Dispatch and Returns,
Business 2u Ltd T/A Lovely Organic,
Fawley Road,
Rainhill,
Merseyside,
L35 6PL.
Complaints Procedure
We operate a complaints procedure for our services and products. All complaints must be sent to us in writing. Please provide all the necessary details about your complaint including your name, address, contact telephone number, order number and nature of complaint as applicable.
Any complaints should be addressed to the following:
General Manager
Business 2u Ltd T/A Lovely Organic,
Fawley Road,
Rainhill,
Merseyside,
L35 6PL.
We take complaints very seriously and strive to have zero complaints.
Data Protection
We gather information for your safety and to improve the high level of service we provide. We collect data for marketing purposes including data provided by third parties including Google Analytics.
Please see our full privacy policy for further details.
We never divulge any sensitive information or personal details to any other party other than those directly involved with running this company.
We take spam seriously and will endeavour never to send unsolicited emails to any customer or user of this site.
General Information
We are a UK company, registered with Companies House. Our company number is 06848660 and our VAT number is 970 1395 19.
All the information, text and data on this site is copyright Business 2u Ltd T/A Lovely Organic except where other copyright owners have been acknowledged. Information may be printed from this site for order purposes only. No part of this site may be copied, shared or published without prior written permission.
Copyright 2009 Business 2u Ltd T/A Lovely Organic. |
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